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Customized Learning Experiences
Customized Learning Experiences provide a roadmap to guide teams through those unpredictable sharp turns or rough roads. Each session is available in a customized format for delivery to your team, department or division. We will consult with you to understand your specific needs and concerns, then customize the experience (i.e. design, delivery method, application and potential assessments) to best generate the desired results.
Creative Problem Solving
Customer
Service
Meeting Management
Customer Service
Mission Possible!
On a quest to deliver the best in customer service? Mission Possible! is an interactive, three-hour custom facilitation that addresses customer service issues for in-tact work groups. It combines the use of video scenarios (that specifically address higher education and the service issues potentially found on a campus) with both small and large group discussion and facilitation.
Participants will:
- Examine customer service from their own perspectives as customers and service providers using five factors that shape service quality
- Identify the gap between service factor execution versus customers’ perceived service execution, and,
- Action plan to close identified gaps.
Teams or departments interested in arranging for this custom facilitation should contact Lorea Belle-Seidel by email or at 8-2890..
Meeting Management
Meetings, Bloody Meetings
How much time do you spend
in meetings and how much of that time is productive? Meetings that lack
direction and focus are all too common. Declare independence from the drain and
drudgery of rudderless meetings with this custom facilitation utilizing the
award-winning program Meetings, Bloody Meetings.
Using humor and insight, John Cleese illustrates the essential skills that will
ensure efficient, effective work sessions.
Learning Objectives:
- Plan meetings in advance
- Prepare a detailed agenda
- Pre-notify attendees
- Control the discussion
- Summarize and record decisions
Banish unproductive meetings from your department forever with Meetings, Bloody Meetings.
Team or departments interested in arranging for this custom facilitation
should contact Lorea Belle-Seidel by
email or at
8-2890.
Creative Problem Solving
Serious Creativity
Serious Creativity provides an intact team (functional or cross-functional work group) the opportunity to solve real business problems and/or apply innovative thinking to current opportunities while learning the skills for future application on their own. Developing breakthrough ideas does not have to be the result of luck or a shotgun effort. Dr. Edward de Bono’s methods provide a deliberate, systematic process that will result in innovative thinking. This process will teach teams how to think creatively, turn problems into opportunities, find alternative solutions, and dramatically increase the number of new and practical ideas.
Contact Lorea Belle Seidel via email or at 214-768-2890 for more information.
