Employee Relations

How to have an Accountability Conversation

  • Outline what is currently happening
     

  • Explain specifically and in detail the expectations and how achievement of these expectations has been measured.Show gaps between the actual and the expected. Show the impact of not meeting these expectations.
     

  • ASK and PROBE for reasons for the lack of meeting expectations. Remove barriers. Use judgment and hold the employee accountable.
     

  • Explain the result of not meeting expectations – Progressive Discipline.
     

  • In conclusion, ask the employee if there are any areas needing clarification. Then tell the employee what to expect in terms of the next measurement for meeting expectations. Advise the employee of helpful resources or solutions. Encourage the employee.