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DES NEWSLETTER The Division of Enrollment Services Newsletter Southern Methodist University An Electronic Newsletter of Undergraduate Admission, Financial Aid, Student Financial Services, and the University Registrar Volume IV, Issue IX November 2005  Happy Thanksgiving |
5179 enrolled
NEW STAFF
Lydia Babbitt -
Federal/State Grant Specialist
STAFF LEAVING
Cameron Clark -
Enrollment Resources Specialist
ANNIVERSARIES
Charles Harper - 47 years
Anna Gomez - 8 years
Kathy Rowe
- Dec. 3
Kelly McMillan - Dec. 18
Laura Del Rio - Dec. 19
Cheryl Moore - Dec. 20
Shannon Grandberry - Dec. 26
Taylor Young - Dec. 26
Rod Jackson - Dec. 31
If you are not on the list and should be, let Kathy know..
Halloween in Blanton
For the second year the staff of the Blanton Building,
under the leadership of the ghoulish Kelly McMillan Milazzo,
entertained the children of the SMU Child Care Center and our own little
ones with a Halloween party. The event included crafts, refreshments
and trick R treat time with the staff. Thank you to all who help and all who enjoyed the party. VIPs -
Very Important Ponies Some
of our VIPs this month are:
Financial Aid Staff -
thank you so much for the breakfast. It was a wonderful surprise and
tasted good, too. What a great way to begin the day. Student
Financial Services
Enrollment Resources
- Thanks Irma and ER.
BUSINESS ETIQUETTE
This is the next in a series of articles by etiquette and protocol consultant Linda
Tyler Rollins. Ms. Rollins is a graduate of The Protocol School of
Washington and founder of Rollins Rules Etiquette and Protocol Consulting.
Ms. Rollins was associated with the University of North Texas Athletic
Department for twenty years before moving into consulting full time.
Ms. Rollins is available to present workshops and can be contacted through her
website at www.rollinsrules.com.
A huge thank you to Linda
for her insights and advise.
Pony
Protocol
Answering Your
Business Phone
Isn’t the Internet a
great place to get the scoop about all sorts of stuff? “Handling
Telephone Complaint Calls with Poise” by Ricky W. Telg contains some of the
information I gleaned out there to share with you.
Here’s the deal…just
because you know how to pick up a receiver and say “Hello” is no sign that
you know how to answer the phone. Time is money, and sloppy phone
skills waste an incredible amount of time. Your caller is entitled to
clearly enunciated information about who you are, and where the call may
have connected. (It’s hard to believe, but wrong numbers happen.)
Be sure you are up to
speed with these tips:
Have a pencil and
paper by your phone at all times. (A notebook is even better.)
Identify yourself and
your office in a few clearly pronounced words.
Learn quickly with
whom you are speaking, and write it down.
Keep your lips ½ to
one inch from the mouthpiece.
Maintain a cheerful,
considerate attitude at all times.
Pronounce letters,
numbers, and names clearly. Spell out what may be misunderstood. (Get the
feeling I want you to grasp this enunciate/pronounce concept?)
If you must return the
call (perhaps you must research a question), be sure to follow through as
soon as possible. (Take notes or you’ll forget.)
The person making the
call should end the conversation…open the opportunity by saying, “I’m glad
we could resolve the concern…” and restate the action you will take.
Say good-bye
pleasantly and replace the receiver gently.
Keep a record of your
calls. It should include the date, time, caller and content. (This is an
essential reference guide.)
According the Mr. Telg,
55% of our message is carried through body language. Thirty-eight per cent
is carried through tone of voice. Only seven percent is via vocabulary. The
55% of your message that is missing makes answering the telephone
effectively quite critical.
We will look at
handling complaint calls another time.
Remember, you can’t
play the game if you don’t know the rules.
Important Dates
Nov 23 - no classes
Nov 24-25 -
University Holiday
Dec 1 - Last day of
instruction
Dec 2-3 - Reading
Days
Dec 5-10 - Exams
Dec 10 - December
Graduation
Dec 11 - Halls
Close
Dec. 26-30 -
University Holiday
Quotation of the Month Who does
not thank for little will not thank for much.
SMU Trivia
Question
Answer
Getting the Word Out Each term there is an effort to get the word out to our
students about important deadlines. In the spring the Financial Aid staff
work hard to notify students of the FAFSA and Profile deadlines, each term the
Registrar's office is contacting students and faculty about enrollment, grades,
and graduation. UG Admission is focused on Early Action deadlines,
application deadlines, and merit scholarship deadlines. This fall Student Financial Services put together a Blizt
Team (fashioned after the FA Blizt efforts) to brainstorm ways to inform
students of the payment due dates. Under the leadership of Josh Ruiz,
Eartha Walls, Paulette Caraway, Cheryl Swift, and Angie Flores are covering the
campus with information. Some of the places student's will find the payment due date
are: So pass the word --
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