Past Due Accounts Collected
over
$13million
NEW STAFF
Angela Mejia
- Student Accounts
STAFF LEAVING
Annette Rodriguez -
Financial Aid Advisor
ANNIVERSARIES
Epi Ramirez - 15 years
Deveron Ellison - 3 years
Summer Kokic - 3 years
Luz Roque - 3 years
Angela Erwin - 2 years
BIRTHDAYS
Marilyn Prokup - March 13
Greg Pulte - March 26
Laura Harrington - March 28
VIPs -
Very Important Ponies Some
of our VIPs this month are:
Kelly
McMillan and Epi Ramirez
BUSINESS ETIQUETTE
This is the second
in a series of articles by etiquette and protocol consultant Linda
Tyler Rollins. Ms. Rollins is a graduate of The Protocol School of
Washington and founder of Rollins Rules Etiquette and Protocol Consulting.
Ms. Rollins was associated with the University of North Texas Athletic
Department for twenty years before moving into consulting full time.
Ms. Rollins is available to present workshops and can be contacted through her
website at www.rollinsrules.com.
Pony
Protocol
You
Can’t Rewind a First Impression
You
never hear the phrase, “Taylor made a great second impression.”
The
first impression is the one that counts; it takes about five seconds. Consider
what you can absorb in five seconds: hair and make-up, clothes and shoes, body
language and facial expression.
Bypass
the concept that the world should be about your inner beauty and ability. Focus
on your corporate world. It demands instant credibility.
If you
present yourself looking rumpled, brassy, flashy or out of date, your client
(students, parents, administrators, professors, anyone you come in contact with
on behalf of SMU) may focus on your appearance. Your message will become
secondary, if not completely buried. Ultimately, you may convince your client
you are an expert, but a negative first impression is difficult to overcome and
could easily dilute your impact.
Conversely, a beautifully wrapped empty package is still empty.
If you
haven’t paid attention to the details of your appearance, what else have you
short-changed in your preparation for the position you hold?
Quick
tips: Stay current with your clothing style - not trendy, but classic. (Send
your 80’s outfit or Britney pants to a thrift shop.) Your clothes must be clean,
pressed, professional and fit properly. Tend to your hands: clean nails and
fresh polish without chips. Update your hairstyle. No cologne. Relax your face.
Smile. I’m talking to you too, guys (…maybe not about the nail polish, ok?).
First
impressions are not restricted to visual contact. If your phone personality
sounds like you need nine milligrams of something shot directly into your heart
to revive you, you’re sabotaging your client’s confidence in your ability to
handle the issue.
Pay
attention to the details. How you look and how you sound are vital to making a
positive first impression. The first impression sets the stage for you to
effectively complete any type of corporate transaction.
Coming
soon to Pony Protocol: Almost the Last Word in Business Casual.
Remember, if you’re going to play the game, you’d better learn the rules.
by Linda Tyler Rollins
DON'T FORGET
March 2 Division Meeting
8:30am Blanton Meeting
Rooms
Important Dates
February 21
January Monthly Statement Due Date
February 28 February Month End
March 21 Monthly Statement Due Date
March 25 Good Friday Holiday
March 30 Enrollment opens for Summer and Fall continuing students
March 31 March Month End
Quotation of the Month
The
highest appreciation is not to utter words, but to live by them.
John F. Kennedy
SMU Trivia
Question
When did SMU discontinue requiring attendance at Chapel?
Answer
In 1940 students were no longer required to attend chapel.
Before that time, students listed as the only acceptable reasons for missing
chapel were "illness, absence from the city, battle, murder, or sudden death."
FERPA related questions
Q:
Is it OK to leave a message on an answering machine that contains confidential information?A: Generally the answer is NO. We have to presume that the message may be accessible by others.
There may be situations where we know for sure that the message will remain confidential to the student, but unless we do, we would Not leave confidential information in a voice message.
For example, instead of leaving a message “Please call me about your grade change from an I to a F”, the message would be “Please call me about your SMU academic record”.
Q:
Is it OK for an instructor to post grades using the SMU ID number, or part of the SMU ID Number?A: No. The SMU ID Number, whether in full or in part, should NOT be used to post grades or any other confidential information.
This is also true for using the name, social security number and date of birth. All of this information is widely and easily available. Students provide this information all the time to others for a variety of purposes.
Grades and other confidential academic information should only be posted using a process where it will remain confidential to the student.
One suggested method is for faculty to ask students to include a “secret code” on their test or paper and then use this code to post the grade.
Please remember that students should never be asked to divulge their confidential e-mail/Access.SMU password.
John
A. Hall
University Registrar & Executive Director of Enrollment Services
STAFF DEVELOPMENT