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DES NEWSLETTER The Division of Enrollment Services Newsletter Southern Methodist University An Electronic Newsletter of Undergraduate Admission, Financial Aid, Student Financial Services, and the University Registrar Volumne I, Issue I         November 2001 |
    ![]() STAR STAFF Susan Earp, University Registrar's Office Stephanie Nonnemacher, Admission and Student Financial Services Stan Eddy, Financial Aid Financial Aid Counselor Team Peggy Park, Wendy Cook, Jenny Demasi, Jackie Nicholas, Winn Perdue, Barbara Waters CONGRATULATIONS Cathy Smith, Christian Woman of Faith Trophy from her church Irma Herrera, Dallas Concilio Board of Directors Peggy Park, Above and Beyond Award from Meadows School Mary Ann Plante, Bachelor of Social Science, Magna Cum Laude Mary Beard, Scholarship to Nat'l St. Employment Assoc. John Hall, Local Arrangements Chair TACRAO 2001 Chadd Bridwell, NACAC 2001 LAC Hospitality Comm. Co-Chair Laura Del Rio, President Elect Texas BUC$ |
Star Staff At the bi-monthly meeting of the Division of Enrollment Services, Star Staff and Star Teams are recognized. Individual staff members are selected by the Executive Directors. The Team is selected by the Management staff. Star Staff are individuals and Teams that go above and beyond their regular duties to provide excellent customer service and strive to be innovative in their work. Military Withdrawals Students called to active duty with the US Armed Services are allowed to leave the university without penalty. Students are offered three options when called up Withdrawal with no penalty (as if they did not register for the semester) Receive Incompletes in course with extra time to complete course Complete Course and receive a grade Students who have question about Military Withdrawals or who have been called to active duty should contact Kathy Rowe in 111 Perkins Administration, 214-768-2736, or krowe@mail.smu.edu. Information Procession Information Processing Coordinator: Melissa Stanford Information Processing Specialist: Mike Holt, Shannon Grandberry, Charles (Cary) Shumate, Seyeda (Nena) Case On the data processing side we handle all entry of prospects, test scores, applications, evaluations and matriculation. We also generate mass mailings, decision letters and scholarship award letters. Here is an example of the quantity we handle: IP enters 6,000 admission applications annually. IP enters approximately 40,000 prospects annually. IP evaluates 5,000+ applicants annually. IP matriculates 3,000 applicants annually. We also image all applications from the previous year. (Excluding matriculated files). Currently we are assisting Student Financials with the imaging of refund requests. October - May is our busiest time. During these 8 months we are busy keeping up with applications, prospects and evaluations. When we get to the matriculating part, we know we are just about ready for the summer to begin. During the summer we are busy entering prospects and sending them various types of publications. On the mail room side we handle all incoming/outgoing mail for the division. Mike signs for all packages (UPS, FedEx etc) and distributes the mail coming to us from the Mail House. We also have all forms just in case you need to send out a package. Mike also oversees the publications we store in the dungeon. He also handles mailings for several departments in the division. |
NEW STAFF Ernie Calderon, Student Acccounts Monica Gomez, Records Donna Rodriquez, Records Gilberto Beccara, Admission Nena Case, Information Processing STAFF CHANGES Monica Cordero, Business Systems Analyst Josh Ruiz, Student Financial Specials/AMS STAFF LEAVING Amy Erwin, Student Financial Specialist Melissa Hancock, Student Financial Specialist Bill Byerly, Scholarship Coordinator Ruth Winnicki, Financial Aid Counselor ANNIVERSARIES Charles Harper, 42 Yrs Catherine Hadnot, 13 Yrs Laura Stinson, 5 Yrs Anna Gomez, 4 Yrs Jennifer Russell, 4 Yrs Cruz Lopez, 3 Yrs Chris Salone, 3 Yrs Sarah Hunt, 1 Yrs Julie McWhirt, 1 Yrs |
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| Below are links to outlines of material developed or collected at Professional Conference, Workshop, or Seminars. Click on the title of the item in which you are interested. Material is formatted so that you may print the outline. | ||
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Customer Service Tommy Newton at Texas BUC$ 2001 Conference Expanding your definition of Customer Service Pam Benson Owens, TASFAA 2001 Conference Conflict Resolution Pam Benson Owens, TASFAA 2001 Conference | ||