HDDR 6361
Intercultural Aspects of Dispute Resolution
[Listed as: Cross Cultural and Gender Negotiation]
Instructors:
Daniel Rainey
Julia Morelli
Alma Abdul-Hadi Jadallah
Course Introduction and Syllabus
"Culture is what happens when you stop thinking." (Roy Wilkins)
ORIENTATION & CAVEAT
When thinking of intercultural aspects of dispute resolution, or intercultural communication generally, it is tempting to think in terms of specific cultural attributes, beliefs, and behaviors. Discussions about the differences can be interesting and valuable, but this course will take a slightly different tack. We will, of course, talk about specific cultural differences, and we will use specific intercultural interactions as examples of how cultural differences can affect dispute resolution efforts. Our focus, however, will not be on specific cultural attributes. Rather, we will center our discussion and our work around the more general question of how an awareness of culture should and does shape a dispute resolution professional’s approach to any conflict situation. We will attempt to answer this question and present the on-going debate on the nexus between culture and conflict through readings, class discussion, case studies, and by interacting with guests who are actively working in intercultural venues.
SYLLABUS
There are many legitimate ways to approach discussions about culture and dispute resolution. This course will, to some degree, focus on traditional conceptions of intercultural conflict resolution, but the course will focus more on an approach to the practice of dispute resolution that is sensitive to cultural influences on a broad scale, and will highlight the challenges pertaining to the culture/conflict nexus of conflict resolution research and practice.
The class will examine issues including personal identity, group identity, gender, nationality, and ethnicity to increase sensitivity and awareness of culturally based influences on dispute resolution. Class members will practice skills that encourage reflective practice, and that strengthen their ability to become effective intercultural dispute resolvers.
Text
Kevin Avruch, Culture and
Conflict Resolution, USIP Press, 1998. (Available from
Amazon.com or United States Institute of Peace Press.)
Readings available online also will be assigned.
Key Learning Objectives
1. Students will learn to appreciate and understand the impact of culture on conflict situations. This will be achieved by: providing related articles and discussion so students can identify the theories associated with intercultural influences on dispute resolution, and by engaging in direct discussion with intercultural conflict management professionals who will provide perspectives on application of the theories.
2. Students will learn the intricacies and nuances of applying conflict resolution theory to complex intercultural situations. This will be achieved by: engaging in case studies and simulations in addition to analyzing ongoing intercultural work through interaction with conflict resolution professionals. Students will also form teams to present information related to specific intercultural dispute resolution situations.
Grades
Students will be graded on:
1) In-Class Participation: Class members are expected to attend all six face to face meetings of the class and to participate fully in discussions, presentations, and case simulations. (Maximum = 50 points)
2) Online Participation: Class members are expected to actively contribute to the online discussion forum. (Maximum = 10 points)
3) Development of "cultural interview" questions: Class members, in teams, will be asked to develop a series of questions that could be used to evaluate or assess a potential intercultural conflict intervention. (Maximum = 20 points)
4) Interview Debrief: Class members will be expected to conduct an interview with someone from a different cultural group on a topic or issue on which the interviewee feels passionately or strongly. After completing the interview each student will be asked to respond to a series of questions related to the interview, and to present a debrief to the class. (Maximum = 20 points)
The following scale, based on the department standard, will be used to calculate final grades:
94-100 = A
90-93 = A-
87-89 = B+
84-86 = B
80-83 = B-
77-79 = C+
74-76 = C
70-73 = C-
NOTE:
The information below is required content for all SMU syllabi – the language is
taken
from standard university guidelines.
Disability Accommodations: Students needing academic accommodations for a disability must first contact Ms. Rebecca Marin, Coordinator, Services for Students with Disabilities (214-768-4557) to verify the disability and establish eligibility for accommodations. They should then schedule an appointment with the professor to make appropriate arrangements. ( See University Policy No. 2.4.)
Religious Observance: Religiously observant students wishing to be absent on the holidays that require missing class should notify their professors in writing at the beginning of the semester, and should discuss with them, in advance, acceptable ways of making up any work missed because of absence. ( See University Policy No. 1.9.)
Honor Code: Students are reminded of the SMU Honor Code as referenced in the Student Handbook. Intellectual integrity and academic honesty are both the foundation and the goals for this program. Please reference and review the university policies on the responsibilities, policies, and penalties regarding academic honesty at this URL: http://www.smu.edu/studentlife/PCL_05_HC.asp
Class Decorum: Turn off (or set on vibrate) all cell phones or pagers. Do
not read newspapers, books for other classes, or other outside reading material
during class. Walking into class late is disruptive as is leaving early. If you
have to leave early, make arrangements before class begins, and then, when you
leave, do so quietly. Professional respect and courtesy for your fellow students
is imperative at all times.
About the Instructors:

Daniel Rainey is currently the Director of Alternative Dispute Resolution
Services for the National Mediation Board, an independent U.S. Government agency
responsible for labor-management dispute resolution in the airline and railroad
industries. In addition to his duties with the NMB, he maintains a dispute
resolution practice that often crosses interesting cultural borders.
He has traveled in more
than 25 countries across North and South America, Europe, Asia, Africa, and
Australia, and he has engaged in activities related to dispute resolution in or
with countries including: the U.S., Canada, the UK, the Netherlands, Malta,
Italy, Indonesia, Ireland, Libya, and Egypt. He is currently involved in
projects involving the North of Ireland, Kenya, Nigeria, and Kosovo, and most
recently he successfully mediated negotiations for a labor contract between a
major U.S. corporation and its employees in the U.K. In addition, his
experience in workplace and community disputes in the U.S. includes work with a
wide variety of cultural groups seeking to forge cooperative working
relationships.
His memberships and
associations include:
The Association
for Conflict Resolution (Co-Chair, ODR Section)
The American Bar
Association Section of Dispute Resolution
The International
Ombudsman Association
The Association
of Labor Relations Agencies
The National
Center for Technology and Dispute Resolution
The
InternetBar.Org (Member, Board of Directors)
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Julia Morelli
is President of Holistic Solutions, Inc. and has well over a decade of
experience as a facilitator, manager, mediator, and consultant; and she has
traveled extensively. Her practice includes training related to diversity and
cultural issues, dispute resolution and communication. She also conducts
organizational assessments and interventions; and provides strategic planning,
mediation and facilitation services. Her graduate work centered on
Organizational Conflict and Diversity Management.
Her clients include the
U.S. Dept. of Agriculture, National Institutes of Health - Office of Research
Services, Wireless Communications Association International, Virginia Mediation
Network, Georgia State Board of Education, Northern Virginia Mediation Service,
Management Concepts, J. Cooper & Associates, and Industri Pesawat Terbang
Nusantara (an Indonesian aircraft manufacturer). She has participated in several
international conferences regarding the use of technology for dispute
resolution; and has presented at numerous conferences on a variety of topics.
She serves as the Director of Operations for the George Mason University (GMU)
Instructional Foundation which provides television and webcasting services under
the trade name, The Capitol Connection.
She serves as a
Workplace Coach for the Department of Human Resources/Employee Relations;
provides the GMU community with group facilitation and mediation services; and
offers staff training in cultural issues, conflict resolution, communication,
stress management and creating a positive work environment. As a member of the
Information Technology Unit Leadership Team, she was instrumental in the
development and implementation of managerial competencies at GMU. Her collateral
duties include individual and group mediations for state agencies through the VA
Dept. of Employment Dispute Resolution.
She is a member of the
Association for Conflict Resolution (ACR) and a former Board Member of the VA
Chapter of ACR and of Peaceable Dragon, a consortium of teachers and students of
the internal arts. As a guest lecturer, she has presented at the American
Universities in Washington, DC and Rome; Georgetown and GMU on a variety of
subjects including culture and dispute resolution. She also enjoys teaching yoga
and qigong.
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Dr. Alma Abdul Hadi Jadallah
is President and Managing Director of Kommon Denominator, Inc. She advised and
worked on strategic projects related to conflict prevention and mitigation,
training and education, and capacity building on the national and international
levels. She has participated in a number of global conferences on Conflict
Resolution, International Women’s Leadership Development, and has been a speaker
and participant at various forums including: U.S. Institute of Peace, Harvard
University, Howard University, American University Women and Politics Institute,
Meridian International Center, Association for Conflict Resolution, and Jordan’s
Securities Exchange Commission.
As President and
Managing Director of Kommon Denominator, Inc. she has developed innovative
solutions and provided services to a number of Fortune 500 companies, government
and not for profit organizations. She has designed and delivered highly
successful small and large-scale interventions in corporate, community and
international settings. She is a skilled facilitator and is a Virginia Court
Certified mediator. Dr. Abdul Hadi Jadallah is the recipient of the 2008 Woman
Business Enterprise of the Year, D. C. region award conferred by the Woman
Presidents Education Organization (WPEO) and is also the recipient of the Top
100 Minority Business Award (2007), awarded by the University of Maryland, The
Governor’s Office for Minority Affairs and the Maryland Chamber of Commerce.
Dr. Abdul-Hadi Jadallah
earned her Ph.D. from the Institute for Conflict Analysis and Resolution at
George Mason University. Her research focused on the impact of 9/11 on the
practice of conflict resolvers. She teaches graduate level courses on cross
cultural mediation, conflict resolution practice and protracted conflicts and is
currently part-time faculty at the Institute for Conflict Analysis and
Resolution, affiliate faculty at the Women’s Center at George Mason University
and Visiting Scholar at the Center for Global Peace at American University.
Dr. Abdul-Hadi Jadallah
serves her community through active board participation. She is a board member
(Past Chair) of Partners for Peace, Washington, DC, the Advisory Board of the
Institute for Conflict Analysis and Resolution at George Mason University, the
Board of Directors of Northern Virginia Mediation Services (Past President), a
member of the original advisory board for Peace x Peace, and member of Board of
Directors, Institute for Victims of Trauma, McLean, VA. She is also a member of
the Association for Conflict Resolution and Virginia Mediation Network.