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Frequently Asked Questions |
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About Technology in CIP |
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| Outlook Exchange, Lists, Webmail, Hoaxes and Viruses | |
| Word, Excel, Access and all those crazy things | |
| Internet |
What you can and can't do, and how to Find answers about Hoaxes and Viruses here too! |
| Voyager | Cataloging and Acquisitions Modules |
| Other | |
All the FAQ Questions
Q: What is the alert.txt attachment that sometimes shows up in my email?
Q: I received this email that says:
Q: How do I print a Word document with the comments someone made?
Q: How and where do you save the CIP template for Word documents for use on your computer?
Q: How do I get something on the CIP web site?
Q: What is the alert.txt attachment that sometimes shows up in my email?
A: The alert.txt attachment is generated by the campus email server, other wise known as the Exchange Server. The Exchange Server strips certain types of attachments that might contain malicious code, such as viruses and worms, and replaces the original incoming email attachment with the alert.txt attachment. (Click here to see examples of an email message with the alert.txt attachment).
Examples of blocked file extensions are: .exe (program file); .scr (screen saver); .url (internet shortcut); and .wav (WAV sound file). For a list of all the block files, click here.
Q: I received an email that
warned me about this computer virus that's going around--it's supposed
to completely wipe out a computer! I went ahead and forwarded it to
everyone in my contacts list.
A: 1) 99% of all email "virus warnings" are hoaxes.
2) Never forward an email "virus warning" until you have
verified that it is truly a virus that is on the loose.
3) Here's a list of site's that you can go to verify these so-called
warnings:
Forwarding these hoaxes only serves to create massive amounts of
internet traffic and, like any other highway, the more traffic that is
on it, the slower it is! Also, you are serving the wishes of the sick
individuals who originated the "warning."
As always, never open an email attachment before you scan it! Don't
know how? Click here: http://www.smu.edu/cul/cip/COMP/how-to-mcafee-virus-scan.htm
See also: the alert.txt attachment question in the Tech FAQ under the
email section.
Q: I received this email that says:<pick one>
1) if I forward it on to as many people as I possibly can, we can all
get money from <insert wealthy person or corporate body here>!!!
2) the Make a Wish foundation will donate to <insert ailing child's
name here>.
3) people are stealing kidneys.
4) Bill Gates is giving away money.
5) <insert corporate/company/individual's name here> is a satanic
devil worshiper!
A: It's a hoax and/or urban legend!
As with the "virus
warnings," never forward until you verify!
Here's the list of sites where you can verify the message:
Q: How do I print a Word document with the comments someone made?
From the File Menu, Choose Print>> Options>>Include with Document: Comments
Q: How and where do you save the
CIP template for Word documents for use on your computer?
The updated template for writing documentation can be found on the
shared drive at "V:\Processing\General CIP files\Document Templates\CIP
DOC.dot"
To save from the V:drive:
Open V:\Processing\General CIP files\Document Templates\
Click on CIP DOC.dot and copy
Go to the C drive and paste the template in "C:\Documents and Settings\your
id number here\Application Data\Microsoft\Templates"
CIP DOC will now be a template that shows up in Microsoft Word
Q: We always seem to get email messages about running some virus scan. Do we need to pay attention to these messages and run the scan?
A: Yes, you need to pay attention to these messages! The virus alerts sent by a member from either Information Technology Services (ITS), or a member of the Library Systems Office need are usually prompted by the fact that the campus is being hit by a worm or a virus. For instructions on how to use VirusScan, please print the How to use McAfee VirusScan document from the CIP website. Also, please feel free to ask a Tech Team member for help if you have any questions!
Note: you do not need to download and install the latest virus updates on your computer—this is done on a weekly basis for you by a member of the CIP Tech Team.
Q: When I logged on my computer, it has the message: "Your password for SMU will expire in 6 days. Do you want to specify a new one now?"
A: This is the message you will see when your NT login password is about to expire. You can either change your password now, or, you can wait until the day it expires. Just keep in mind that you will see this message every time you start, or restart, your computer until the day of expiration.
On a related note, every time you change your NT password, Windows will prompt you for a Windows password—there is nothing that can be done to change this. The only way to temporarily get rid of the Windows password is at the point when you change your NT password. So, to rid yourself of the Windows password all you need to do is highlight the stars (*******) in the top field and then click once on the OK button. This will “fix” this problem until the next time you change your NT password. Then you will have to repeat this process. Note: you have to do this procedure directly after changing your NT password.
Q: Why does the text font on bib records in the Voyager Cataloging Module sometimes change all of a sudden to a narrower font when we are toggling between Voyager and OCLC to update records?
A: This means that your PC’s system resources are being stretched to the limit and you’re probably about to experience a PC lock up, or crash. To prevent this from happening, close all your programs and restart your computer to refresh the system resources. To restart your computer: click once on the Start button; click once on Shut down…; choose Restart; and click once on OK. Your computer will reboot and you will need to log into NT again and then you can continue with your work.
Q: How do I get something on the CIP web site?
A: If you have you written a document or procedure, simply follow the Guidelines for Submitting Documents to the CIP Web Site http://www.smu.edu/cul/cip/docs/GEN/submitweb.html.
If you know a great web site we should link to, a form that you want people to have access to online, or have a correction or other request, contact Angela Laack at alaack@mail.smu.edu.
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This page is maintained by
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For questions about the content
of this page, please contact a member of the Tech Team.
Last updated 9/14/2004