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Most Commonly Asked Questions
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1. How do I learn how to use InterviewTRAK? 

2. What is the password?  

3. I’m not in the system, and today is the deadline.  What do I do?

4. How do I see a listing of companies coming to SMU? 

5. How do I submit my resume?

6. Why don’t I have a Submit Resume button?

7. How do I know if I meet the qualifications? 

8. How do I find out if I have been pre-selected? 

9. What if I’m an alternate?

10. What if I missed the resume submission deadline? 

11. What if I missed the sign-up deadline? 

12. Why should I attend an information session?

13. I need to get in touch with a company and their contact information is not listed?

How do I learn how to use InterviewTRAK? 

Attend Orientation (Careers 101 and Careers 102).  Find the dates/times at www.smu.edu/career.  If you have conflicts with the schedule due to work/class, you may also come to COD (Counselor On Duty) and speak to a career counselor. 

What is the password?  

Attend Orientation (Careers 101 and Careers 102).  Dates/times are listed at www.smu.edu/career.  If you have conflicts with the schedule due to work/class, you may also come to COD and speak to a career counselor.  As it is important that you meet with us so that you know HOW to use the system properly, we do not share passwords. 

I’m not in the system, and today is the deadline.  What do I do? 

How do you know that today is the deadline if you’re not in the system?!?!?!?  Speak to a career counselor during COD hours, M-TH, 1-4.   

How do I see a listing of companies coming to SMU? 

In MustangTRAK, click on the InterviewTRAK link.  Search the “Opportunities” box to learn what companies are interviewing on campus and the “Presentations” box to see what companies are holding information sessions on campus.  Be sure to change the “From” date to the end of the semester in order to search companies coming for the whole semester.  

How do I submit my resume? 

Using the InterviewTRAK link, search “Opportunities” sorting by “Resume Submission Deadline”.  Click on the “details”.  If you qualify for the position, you will see a “Submit Resume” button at the bottom of the job description.  Click on it, and then choose the resume you wish to send from the list of your uploaded resumes. 

Why don’t I have a Submit Resume button? 

According to your profile, you do not meet one or more qualifications for the job, (ex: wrong grad date, GPA, citizenship, etc…).  If you feel this is incorrect, check your Profile for registration errors. 

How do I know if I meet the qualifications? 

Read the mandatory criteria listed in the job description (GPA, graduation date, major, etc…), and review your profile to make sure all your information is correct. 

How do I find out if I have been pre-selected? 

After the resume submission deadline, employers have several days to make selections.  If you are selected, you will receive an email from the Recruiting Coordinator at the Hegi Family Career Development Center that will include the sign up dates.  Remember you may ONLY sign up for an interview during the Pre-select sign up dates.   Interview times are on a first come first served basis.  You may also check your “Personal Dates” box in InterviewTRAK by scrolling down to “I Am Pre-selected or Alternate For”. 

What if I’m an alternate? 

You will be notified in the same manner as above.  You will be allowed to sign up for an interview on the LAST day of the Pre-select sign up dates.  Interview times are on a first come first serve basis, so sign up that morning! 

What if I missed the resume submission deadline? 

We encourage you to contact the company directly, as you may not apply for the position using InterviewTRAK once the date has passed.  Often, all the contact information you need is listed under the job description if the company has chosen to list this information.  You may also check for the job to be posted on their company website.  Once you’ve applied directly to the company, follow up within a few days to inquire about your status. 

What if I missed the sign-up deadline? 

See the Recruiting Coordinator at the HFCDC to discuss your options. 

Why should I attend an information session? 

You are expected to attend the information session if you have been pre-selected for an interview.  You want to attend the session if you are interested in the company and just want to learn more about opportunities and meet people who are involved in the interview process.  The goal is to have a competitive edge by meeting face-to-face 

I need to get in touch with a company and their contact information is not listed?

If contact information is not included in the job description, the company has elected not to share that information.  Either use the Internet or telephone book to look up the information you need.