Residence Life & Student Housing

Maintenance Request Process

Residents may submit requests for maintenance using the OIT Help Desk For RLSH Maintenance.
To submit a request:

  • Go to the OIT Help Desk and log in with SMU ID and password when prompted
  • Click on the link on the left that says "Housing Maintenance" OR click on the house icon under Student Forms
  • Select either "Residence Hall Maintenance Request" OR "Apartments/Fraternity/Service House Requests"
  • On the Required Fields tab, enter information about the maintenance problem
  • Click SAVE when done
  • You will get an email confirming the request has been received, and an email after the work is completed. The Facilities Manager will contact you if there are any questions.

Example of help desk screen:

Housing Maintenance Screenshot