Residence Life & Student Housing

Maintenance Request Process

Residents may submit requests for maintenance using the Facilities Services Work Order Management.
To submit a request:

  • Go to the Work Order website, click on Residence Hall Work Request and log in with SMU ID and password if prompted
  • Select your building in the drop down and click the >> icon
  • Select your floor (last digit of the item) and click the >> icon
  • Enter your name, phone number, SMU email address, room number and the description of the request.
  • Click Submit Request when completed.

Example of help desk screen: