We offer low cost conflict resolution services to individuals and organizations that are involved in a dispute and wish to resolve it. See below for a brief description of two commonly used approaches. In addition to the services offered through the Center, we provide a listing of Conflict Resolution professionals that have graduated from our program and are available in private practice.
Click here to access a list of trained mediators in private practice.
Mediation
Mediation is a process in which an impartial third party assists disputants in finding a mutually acceptable solution to their dispute. This option allows parties the most control over the outcome of their situation because any decision reached is by agreement. Program faculty, alumni, area professionals and current students who have completed at least 200 training hours or are well established practitioners serve as volunteer mediators in a variety of case types including divorce, modification, business disputes, debt, real estate issues personal injury, and more. After mediation is chosen and scheduled, a mediator will be assigned to the case by the Mediation Coordinator.
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Arbitration
Arbitration is an alternative to litigation that allows parties to have more control over their case, but still leaves the ultimate decision to a neutral third party. The process is similar to a trial but with less procedural restrictions. Arbitrations provided at the Center will be conducted on a volunteer basis by faculty, alumni, current students who have completed at least 200 hours of training or by well established area practitioners. Arbitrator assignments will be made after the case is scheduled.
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Facilitation
SMU offers assistance in group settings through the use of a neutral facilitator. The facilitator helps committees and groups achieve resolution by structuring a process that minimizes conflict and maximizes group functioning. Like mediation, facilitation can help larger groups talk through their differences and achieve a mutually satisfying outcome.
Conflict Coaching
Individuals seeking assistance with a conflict may engage SMUs conflict coaching services. In this one-on-one process, clients enhance their understanding of the conflict by working with the coach to develop skills and strategies for interacting with the other party. Coaching is particularly effective when one party refuses to attend mediation.
Services Schedule
Mediation, Arbitration, and other Conflict Resolution services are typically scheduled weekdays starting at 9:00 am or 1:00 pm, although other times can be arranged if necessary. The SMU Conflict Resolution Center office is open Monday through Friday between 9:00 a.m. and 5:00 p.m.
Fee for Services
Each party pays an administrative fee of $100 (payable to Southern Methodist University) for a mediation or arbitration session.
Contact Information
If you would like to speak with someone regarding mediation or arbitration, please call the Center Coordinator
, Dana Vaden, at 972-473-3486, or contact us by email
Resolution@smu.edu. The facility is located on the
second floor and the address is:
SMU Mediation Center
5228 Tennyson Parkway, Suite 213
Plano, TX 75024