Center for Dispute Resolution and Conflict Management


Dr. Betty Snyder

What doors will this degree open? 


Dr. Robert Barner

How does this coursework relate to my career? 


Professor Daniel Rainey

What opportunities does the program offer students in international dispute resolution? 


Tom Hartsell, JD

What type of practical experiences can be gained through our program? 

Less Conflict.
Better Care. 
Learn more about the Healthcare Collaboration
and Conflict Engagement Certificate
Admitting New Students this October

Make a Career of Coaching with the Executive Coaching Program

What We Do

The program provides in-depth study of conflict theory as well as ample options for further specialization in areas such as organizational conflict, social services conflict, international conflict and  dispute resolution in education. Students learn the arts of negotiation, problem solving, mediation, arbitration, systems design, and many other applications of dispute resolution. The program actively incorporates role-plays from varied aspects of human relationships to engage the student in class participation. These exercises provide students with the skill and training necessary to become adept at the art of conflict resolution.

Our Internship Advantage

Who We Are

The Dispute Resolution Program curriculum emphasizes the development of skills vital to the resolution of business, domestic, education, management, public policy, church, legal, and healthcare disputes. The quality and uniqueness of the coursework stems, in significant measure, from its multidisciplinary approach to the study of conflict management. Rooted in the social and behavioral sciences, the faculty and curriculum integrates such diverse fields as psychology, team building, law, sociology, management theory, organizational development, public policy, and economics.  Organizations are increasingly aware of the importance of conflict management processes and facilitating collaboration to enhance productivity, financial success, and personal satisfaction in their employees.  All of these factors indicate that dispute resolution is one of the most marketable skills in today’s world of business and commerce.

News and Events

DRCM Alumna Debuts New Book at Author Series on Oct. 11
SMU Dispute Resolution Alumna Robyn Short will debut her new book, Peace in the Workplace, at the Conflict Resolution Author Series on Oct. 11 at 6:30 p.m. Her lecture, Peace in the Workplace: Transforming Conflict Into Collaboration, will be followed by a book signing.

SMU Dispute Resolution Director to receive Lowry Award
The Southern California Mediation Association (SCMA) has chosen Dr. Betty Gilmore as the 2016 L. Randolph Lowry Award recipient. The award honors members of the dispute resolution community who have inspired others through their passion and dedication to education in the field of dispute resolution.

SMU Dispute Resolution Students Win National Mediation Competition
SMU Dispute Resolution students won every category during the 5th Annual Graduate Program Mediation Competition hosted by SMU’s Center for Dispute Resolution and Conflict Management, April 1-2, in Plano.