In addition to providing day to day operation and support of IT services, the OIT staff are also engaged in a number of projects to support the University and various business units.
Project requests are received on a weekly basis. Each request is entered into TeamDynamix, our PPM (Portfolio Project Management) tool. Each week, the OIT Leadership team reviews the new Project Requests. Approved projects are then scheduled based on resource availability and priority. Priority is assigned based on the scoring criteria. Once a project has been scheduled, a project manager is assigned from within OIT. This project manager is responsible for coordinating, communicating, and reporting project status with the project sponsor.
What constitutes a project?
OIT designates any activity that requires 40 or more hours or involves multiple teams as a project. If you are unsure if your request is a project or a simple service request, feel free to contact the Help Desk or email firstname.lastname@example.org.
When should a project request be entered?
Due to the number of projects in the queue, we strongly encourage departments to submit a project request as early as possible when a technology project or initiative has been determined. Project Requests should not be entered however, if it is an enhancement request for my.SMU or Employee.SMU as a specialized request process is already in place. Project requests are also not necessary for general consulting engagements or addressing individual computing issues that are typically handled through the IT Help Desk.
To submit a new Project Request:
2.Click Request a Project
3.Enter as much information as you can in the project request form
5.You will then see a window with multiple navigation buttons. You will need to mark each section complete before the request is actually submitted for review. You do not need to provide information in each section. However, please provide as much information as possible to help with the review/prioritization phase of the request.