FAQ IconRefund Options

Refunds are issued whenever a student shows a valid credit on their student account.

Your current refund options are:

Direct Deposit

ACH (direct deposit) to go to a bank account. This is the quickest and easiest way for you to receive your refund deposited automatically back into your bank account. To set up ACH:

  1. Go to:
  2. Click on Self Service > Student Center > Under Finances (lower left side of screen)
  3. Click My SF eSpace.
  4. Complete process to enroll for ACH.

Mailed Check

If ACH (direct deposit) is not preferred, a check will be mailed to your current address listed on my.SMU. Using this method will take 7-10 business days for you to receive a refund. Student account refunds are sent to the home address listed in my.SMU and miscellaneous account refunds are sent to the mailing address listed in my.SMU.

To contact us call: 214.768.3417 or email:

Refund Information & FAQ's

If the proceeds from student loans have been received by SMU prior to the first day of class, and the student is eligible for a refund, the office of Student Financial Services will begin processing refunds for ACH (direct deposit) or mailing at the time the proceeds are posted to the student's tuition account.  Federal regulations state that the earliest date a refund can be processed, if the funds are on the tuition account are 10 days prior to the first official day of class.  Additionally, federal regulations require SMU to process refunds within 14 calendar days from the first day of class of the student's primary academic career.  If loans are received after the first day of class, please allow up to 14 days from the date the proceeds are applied to the tuition account for your refund.

All refunds, except PLUS loans and the SMU Monthly Payment Plan, will be made payable to the student.  Any outstanding debts to the University will be deducted from the credit balance prior to issuing a refund.

Credit Card Refund:

If at any time a credit (financial aid, dropped course, or overpayment) appears on your SMU account as a result of a credit card payment, the refund will be credited back to your credit card up to the amount charged. If any additional credit remains, we will issue a refund for the student.

Wire Refund:

Similarly, if at any time a credit appears on your SMU account as a result of a national wire payment the refund will be credited via ACH (direct deposit) or check. However an international wire payment will need to be refunded back to the originating bank account.

International Wire Refund

For International wire refunds please contact: Enrollment Services at

For more questions about refunds, please see the Frequently Asked Questions About Refunds page.

Student Authorization to Credit AccountPDF File Type

Parent Authorization to Credit AccountPDF File Type