Guest Wireless Changes: SMS Component
This summer, we will integrate a new feature for the Guest Wireless system. When you initially register on the network for an account, your password is sent to you via email. Since many devices required a WiFi connection to retrieve that email, it presented a challenge to complete the connection process. This summer we will enable the ability for passwords to be sent via SMS to the cell phone device. Individuals will be able to select either email or text message to receive their passcode which will then allow them on the SMU_Guest network. We will also rename the SMU_GuestPilot network to simply SMU_Guest.
New Changes to Help.smu.edu
We’re refreshing the help.smu.edu to make it easier to use and find information. Here’s a quick look at some of the new features:
- Newsfeed: The center of the page now has a listing of all of your tickets regardless of the status. These will appear in chronological order with the newest tickets appearing at the top. You can easily locate open incidents and send updates to the assignee.
- The assist bar: allows you to search your incidents as well as any FAQs or Knowledge Base entries. This will allow you to find information or solutions immediately for some of the more common questions or issues.
- FAQs: We’re creating a series of FAQs to help you identify the right forms or processes. We’ve received feedback from customers that they often struggle with knowing which form they should submit for a new employee. One of the new FAQs will focus entirely on a New Employee setup and what you need to know!
These are just a few of the changes being made to help you request service and support!
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Office Applications on iPads and Tablets
Microsoft recently released a version of Office for iPads and Android tablets. Individuals can download these apps from the App Store or Play Store and immediately have the ability to view office documents. The viewer itself is free. Full functionality requires an Office 365 with Office Pro Plus licensing. Students will be able to receive the full version of the Office Apps for their iPads and Tablets. At this time, Faculty and Staff are not licensed for the full versions. Due to the licensing costs, we are not able to add this to our campus subscription. Employees wishing to purchase the apps may sign up for the 4 year subscription for approximately $80 using their SMU email address.
SMU.edu Webserver to Be Decommissioned in August
Over the past few years, concerted effort has been made to migrate all University websites from the old smu.edu server to a new webserver. Many of these sites have been moved to Sitecore (www.smu.edu) while a few of them have moved to sites.smu.edu. The old web server will be decommissioned in August. At that point, any remaining websites still hosted on the old server will be archived and taken offline.
If you have not yet migrated your website to the new servers, please contact us as quickly as possible. We can assist with the migration to ensure your site is moved prior to the August deadline.