About Campus Phones
Campus phones are provided in all buildings, offices, residence halls and fraternities. Each is assigned a unique SMU phone number in addition to voicemail. The phone lines are digital rather than analog. Therefore, special wiring must be requested for fax machines.
To request a new phone extension, voicemail setup, or for telephone maintenance, please contact the OIT Help Desk.
Dialing Rules and Long Distance Codes
5 Digit dialing is available from on campus phones. This means that you only have to dial 8 and the 4 digit extension for an on campus number. For any outside calls, you must first dial a 9 followed by the phone number.
Local calling is provided by the University. Long Distance calling is available to faculty and staff only with the use of a long distance authorization code. This code is provided by request to an SMU employee. To use your long distance code, simply dial the phone number. You will hear a short beep. Enter your long distance code and the call with then be completed. All charges for long distance are billed to the department in which you are employed.
To request a long distance authorization code or University calling card, please contact the OIT Help Desk.
To access your voicemail from an on campus phone, simply pick up the receiver and dial *5. You will be prompted to enter your voicemail password.
To access your voicemail from off campus, dial 214-768-MAIL. You will be prompted to enter your voicemail password and your voicemail extension. Then you will have full access to your voicemail and all features.
Telephone and Voicemail Tips and Instructions
Analog phone lines may be installed and configured by request to support fax machines for faculty and staff. IT provides support for the phone lines and general setup of the fax machines. IT does not offer repair services for fax machines.
Faculty and staff may request an audio conference ID with appropriate authorization from their supervisor. The conference bridge allows you to join up to 96 participants in a conference call. All charges are billed directly to the department. To request a conference ID, please complete the request form located at help.smu.edu.