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Services

Staff Services

SMU Email (Webmail.smu.edu)

An SMU Email account is provided to all faculty. This account may be accessed via webmail.smu.edu or through an email client on a computer, phone or other email enabled device. Employees are allocated 2 GB of storage on the mailbox server. Service Information

mySMU (my.smu.edu)

mySMU hosts all employee and student data for the University. Employees are automatically granted Employee Self Service which grants access to view personal information, paychecks and other information related to that individual only. Service Information

OneDrive (office.smu.edu)

OneDrive is a web based storage and file sharing service. Files can be accessed anywhere in the world via a web browser. The link will provide more information on the OneDrive service. Service Information

Mailing Lists (List.smu.edu)

Mailing Lists can be created for committees, departments and events using both SMU and external email addresses. There are a number of configuration options available for mailing lists. All of these options are easily managed via a web interface. Service Information

Inside.SMU (inside.smu.edu)

Inside.SMU is a collaborative web based technology available currently to faculty and staff only. It is a powerful solution for committees, internal research and file collaboration with SMU colleagues. Service Information

Additional Services

There are a number of other IT services available for employees and students. These include networking (wired and wireless), web publishing, wikis, blogs, and more. For details on all of the services provided by OIT, click here.

Technical Support & Consulting

The IT Help Desk

The IT Support Services department offers support for all University computers, services and applications on Mac and PC platforms. The Help Desk is located in Fondren Library West and is open Monday through Thursday from 8:00 am-6:30 pm and Friday from 8:00 am-5:30 pm. You can place your request for services or support by contacting the Help Desk via phone at 214-768-4357, via email at help@smu.edu, or online at help.smu.edu.

Departmental Cell Phone Support

Departmental cell phones are ordered through OIT. Service is provided by either AT&T or Sprint and billed to the departments.

Database Development and Support

Development, troubleshooting and support for Microsoft Access databases and FileMaker databases are available by request.

Equipment Support

Computers and printers are ordered, installed, repaired and recycled by IT.

Statistical Consulting

IT provides assistance with statistical and research software through application support as well as assistance in research development and design.

Training

Online training and documentation is available for the various IT services. In person training on Blackboard, web publishing, and other services is also scheduled each semester.

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Classroom Training

Scheduled Training View upcoming training