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Office of Information Technology

SMU Software Delivery Methods

LANDesk Deployment Portal

LANDesk LogoAll OIT Managed computers should have the LANDesk inventory agent installed by default.  This agent not only provides inventory tracking, but also assists in software deployment.  Applications that are available for faculty and staff to install without any additional cost are published to the deployment portal whenever possible.  This allows faculty and staff to install the software as needed and to choose the time of installation.

Accessing the Deployment Portal (Windows OS)

  1. Click Start
  2. Click Programs
  3. Locate the LANDesk Management Folder
  4. Select LANDesk Workspaces
  5. Log in with your SMU ID and password, if needed.
  6. Click on the "hamburger" menu in the top left and select Software Catalog. The Software Catalog will display all available applications for your computer.
  7. Click the Install button under each application you will to install. 
  8. Leave the LANDesk application open while the software installs.
  9. Restart your computer after the software has completed being installed.

Accessing the Deployment Portal (Mac OS)

  1. Click the Chevron icon in the upper right menu bar
  2. Select LANDesk Workspaces
  3. Log in with your SMU email and password, if needed.
  4. Click on the "hamburger" menu in the top left and select Software Catalog. The Software Catalog will display all available applications for your computer.
  5. Click the Install button under each application you will to install. 
  6. Leave the LANDesk application open while the software installs.
  7. Restart your computer after the software has completed being installed.

If the deployment portal does not appear or does not list any applications, you may need to reinstall the LANDesk agent. Please contact the IT Help Desk for assistance at 214-768-HELP or help@smu.edu.

Help.smu.edu

Several software applications are available for faculty and staff but there are a limited number of licenses. These applications are not published to the LANDesk Deployment Portal to manage the licensing needs. If you need the application installed, submit a help desk ticket.

  1. Login to https://help.smu.edu. When prompted to login, enter smu\smuid as the username.
  2. Click Additional Services
  3. Select the Software Application Request form
  4. Complete the required information
  5. Click Submit

A ticket will be assigned to the appropriate group to authorize the installation for your SMU Computer.

Apps.smu.edu

For several applications, we provide access within a virtualized environment. Authorized individuals can login via a web browser and then launch approved applications. When launched, an application runs in the SMU private cloud, but looks and feels as though it is running locally on your device. To find our more or get started, please visit apps.smu.edu.