Frequently Asked Questions
What type of computer should I bring?
Our services and support covers Windows, Mac and Linux computers. Most students bring a laptop for mobility.
Do I need to bring a printer?
Most students living on campus bring a printer or ensure that they have a shared printer in their room. There is printing available for a fee in all libraries across campus. More Details
Can I get my SMU Email on my Cell Phone?
Yes! Your SMU email can be configured on your cell phone or other mobile devices. In most cases, an Exchange Active sync connection is preferred (allows access to calendar and contacts). Blackberry devices will only synchronize the email contents and not the calendar or contacts. More Details
Should I use the wireless or wired network if I live on campus?
Please come prepared to use both networks. For the wired network, you will need an ethernet cable. During high traffic times, particularly the evenings, the wireless network is heavily utilized thus affecting performance. If this occurs, students can utilize the wired network for better performance.
Can I connect my DVR or gaming device to the network?
Any device that is connected to the network in the Residence Halls or Fraternity Houses must be compatible with our network and registered for connectivity. More Details
Why can't I see my class in Blackboard?
Classes are synchronized from Access.SMU to Courses.SMU on a nightly basis. Once you have registered for the course, it should appear in Blackboard the next day as long as the instructor has made the course available. If the course is marked unavailable, it will not appear when you login. More Details
Where can I get computer help?
The IT Help Desk can assist with network and email configuration, software questions and other technology issues. More Details
How long do I keep my SMU email account after I graduate?
Your email account will remain active for 365 days following graduation. You will receive several notices with the exact expiration date for your account. More Details