Services

Faculty Services

SMU Email (Webmail.smu.edu)

An SMU Email account is provided to all faculty and staff. For more information on email services click here:  Service Information

my.SMU (my.smu.edu)

my.SMU is a critical app for the University offering vital functionality to students, faculty, staff, donors, and affiliates. For more information, click the following link. Service Information

Courses (Courses.smu.edu)

Courses.SMU (powered by Blackboard) is a learning management system enhancing the course delivery and classroom instruction at SMU. Courses are automatically created each semester based on the class information in my.SMU. The service information link will provide more details. Service Information

OneDrive (office.smu.edu)

OneDrive is a web based storage and file sharing service. Files can be accessed anywhere in the world via a web browser. The link will provide more information on the OneDrive service. service information

Mailing Lists (List.smu.edu)

Mailing lists are a great way to communicate via email in the classroom. Learn more about announcement lists, moderated discussion lists, and unmoderated discussion lists by clicking this link. Service Information

Inside.SMU (inside.smu.edu)

Inside.SMU is a collaborative web based technology available to faculty, staff and students. It is a powerful solution for committees, internal research and file collaboration with SMU colleagues. Service Information

Additional Services

There are a number of other IT services available for faculty. These include networking (wired and wireless), web publishing, wikis, blogs, and more. For details on all of the services provided by OIT, click here.

Technical Support & Consulting

The IT Help Desk

The IT Support Services department offers support for all University computers, services and applications on Mac and PC platforms. The Help Desk is located in Fondren Library West and is open Monday through Friday 8:00 AM - 9:00 PM, Saturday 9:00 AM - 5:00 PM, and Sunday 9:00 AM - 9:00 PM. You can place your request for services or support by contacting the Help Desk via phone at 214-768-4357, via email at help@smu.edu, or online at help.smu.edu.

Classroom Support

SMU classrooms are equipped with a variety of technology devices for instructional use. Faculty may request emergency support during class sessions by dialing a special phone number posted in each of the classrooms, and a technician is dispatched immediately. Faculty may also request training or assistance in using a variety of classroom technologies including podcasting, classroom response systems and more.

Database Development and Support

Development, troubleshooting and support for Microsoft Access databases and FileMaker databases are available by request.

Equipment Support

Computers and printers are ordered, installed, repaired and recycled by IT.

Multimedia Support

IT will assist faculty in developing DVDs, PowerPoint presentations, and other multimedia components for use in the classrooms. IT also offers assistance to faculty in developing web pages and other instructional materials via the STARS program. The STARS program actively recruits students who are highly skilled in the area of technology. The STARS students are assigned to faculty by request only.

Statistical Consulting 

IT provides assistance with statistical and research software through application support as well as assistance in research development and design.

Training

Online training and documentation is available for the various IT services. In person training on Blackboard, web publishing, and other services is also scheduled each semester.

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