About Departmental Accounts
- Only the manager of the account will have the ability to request changes to the account.
- The account can be accessed via Webmail or Outlook as long as you have permissions to the account
- Request a departmental account or changes to permissions via the Online Support Center
- These accounts may not be used as a generic account for temporary staff or student workers.
- Each departmental account is assigned two security groups: Editors and Authors
- Members of the Editors group have full permissions to the mailbox. Authors have limited permissions.
Accessing a Departmental Account
Once permission has been granted to a departmental account, you can access that account within Outlook, Entourage or webmail.
Outlook 2007
- Click Tools--Account Settings
- Highlight the exchange account and click Change
- Click More Settings
- Click the Advanced tab
- Add the new mailbox in the appropriate window. Click OK
The new mailbox will be displayed in your folder list in addition to your current SMU email account
Outlook 2010
- Exit Outlook
- Go to the Control Panel
- Double click the Mail icon
- Click Email Accounts
- Click New
- Select Email Account and click Next
- Select Manually Configure Server Settings and click Next
- Select Microsoft Exchange and click Next
- Type mapi.smu.edu as the server name
- Uncheck "use exchange cached mode"
- In the username field, enter the departmental mailbox name
- Click Check Name
- Click Next
- Click Finish
- Click Close
- Launch Outlook
Webmail
- Click on your name in the top right corner of the webmail screen
- Enter the other mailbox you wish to access
- Click Open
Entourage 2008
- click File-- Open Other User's Folder
- Click Find User
- Type the name of the departmental account and click Find
- Click OK
- On the type pop-up menus, click Inbox
- Click OK
Other mail clients
To access the departmental account, you will need to configure an IMAP account. Please consult the appropriate documentation for your mail client.