Please be reminded that the PIA's for HEDEV, HESYS, HESUP, HEQAL, HEFIX, and HEFLT are rebooted every business day at 6 AM for maintenance reasons. This down time should be no more than 15 minutes.
Support SLA for Test Environments:
Test environments and their servers are only supported during normal business hours (M-F 8 AM – 6 PM). They are not supported on weekends. PSNTs for the test environments are taken down on the weekend due to a technical issue we ran into with our reloads.
If you have a production critical issue that requires off-hours work, you will need to give as much advanced notice as possible to the DBA team and to the Director of Software Applications. We will then work out a plan to have some level of support available for that time.
Do not call the help desk line for support of our test systems during off-hours. Support will only be provided if it is planned in advance.