Introducing the Hardware Lifecycle Team.
This team of 6 is responsible for all hardware repairs, computer installs and reloads, and equipment disposal. They are also responsible for building the standard loads used for all IT managed computers and help manage the LanDesk inventory system. They install approximately 1,400 machines and respond to over 300 hardware repair tickets per year. The Hardware Lifecycle Team is located in Expressway Towers.
Jim Jaeger has worked at SMU for 10 years. He loves his Wii gaming system. The strangest job he had was cutting limbs off of trees that were going to be used for Telephone poles. He enjoys working with the latest computer equipment. A surprising fact about Jim is that he fosters Great Danes. Jim also serves as the Team Lead for the Hardware Lifecycle group.
Joe Arnold has worked at SMU for almost 21 years! His favorite technology gadget is a Behringer 22 Channel Mixer with Effects. His strangest job was playing bass guitar in a Las Vegas hotel for a year -- he was only 9 years old! He enjoys working with his team and being in Expressway Tower.
Chad Madding has worked at SMU for approximately 5 1/2 years. He first worked at the Help Desk and then left SMU for a few years. He's been back now with the Hardware team for the past year. His favorite technology gadget is a laptop running Linux Mint 10 (he's a big fan of that OS). His strangest job was a coordinator for a youth shelter in Oklahoma. He has a degree in youth Ministry with a minor in Marriage and Family Therapy. Chad likes the team work and camaraderie of his group.
Joe "Gill" Goodman has worked at SMU for 12 years. His favorite technology gadget is a laptop -- but has his eye on the iPad! Gill worked as a typewriter mechanic for several years when he graduated high school. He loves working for Jim and enjoys the challenge of loading and repairing computers.
Marco Jimenez has worked at SMU for 11 years. He loves his Nokia phone. The strangest job he ever had was working for a Telemarketing Call Center. He enjoys working with new technology and meeting SMU faculty, staff and students. A surprising fact about Marco is that he's a 3rd degree Black Belt in Jiu-Justu.