Introducing the Field Support Team. There are 4 individuals who provide desktop support for over 4000 computers on campus! These individuals work closely with the Help Desk team to provide resolution to computer problems, virus and spyware infections, software configuration and installation and peripheral device support. The four individuals are Rickey Harding, John Blank, Paul Tubb and Jesus Martinez. All 4 consultants have recently earned their Apple Support Professional Certification and provide support for both Windows and Macintosh platforms.
Rickey Harding has been working with the Field Support team for over 20 years! His favorite technology gadget is his iPhone. He was once hired as a telemarketer... but only lasted until lunch time! He vowed never to return to that line of work. He loves working with the customers at SMU and helping to solve problems. He is currently serving as the Team Lead for the Field Support Team. One surprising fact about Rickey is that he is a songwriter.
John Blank began working with Support Services back in 1997. He left his position as a high school math instructor to join the SMU staff. He loves working as a Field Support Consultant because he loves helping people. He loves working with technology and helping solve problems. His favorite technology is his smart phone because it can do pretty much everything! The worst job he had was throwing a morning paper route. He had two other interesting job offers including clearing gravel off of the top of warehouses or killing wild hogs on someone's land... but fortunately didn't take either one! John's greatest passion is his faith and he's often considered being a full time missionary.
Paul Tubb began working with Support Services about 2 1/2 years ago. He started as a Help Desk Consultant and then moved to the Field Support team. He loves working with the Macintosh-- and pretty much any type of device or software that Apple releases. His most unusual job was as a club bouncer. He loves working at SMU because of the number of people that he gets to interact with and help on a daily basis. Something you may not know about Paul is he is a human defibrillator. He has a built in defibrillator for a heart problem but insists it contributes to his electrifying personality!
Jesus Martinez is the newest member of the team. He joined the SMU staff about 6 months ago. Jesus enjoys solving various types of computer problems and working alongside his teammates. H is strangest job is working a concession stand at Fair Park. Something you may not know about Jesus, is that he'll eat just about anything that is put before him!
