Academic Technology Services
Academic Technology Services is responsible for providing instructional technology support for all faculty. This team is responsible for course management (Blackboard) support, digital and online media development, as well as support for the statistical and mathematical software programs used by the various academic departments.
Application Development and Support Services
The Application Development and Support Services, led by Ron Lujan, consists of technical developers that offer programming and consulting for the Access.SMU, AdminImages, Sitecore, SMU Budgets, SMU Financials, and Voyager (PONI) systems on campus. This team is responsible for maintaining, interfacing and customizing the database applications as well as working with Systems to implement new phases of Access.SMU and PONI. The Applications team also provides web infrastructure support and development, and desktop database support.
The Information Security team, under the leadership of George Finney, is responsible for implementing and monitoring a diverse security infrastructure to protect the University network and data. They are responsible for recommending security architectures, providing centralized database security, reviewing vendor security, capturing security logs, overseeing security investigations, and managing firewalls and other security technologies. They have partnered with the Controller’s office to assist with educating campus merchants in the protection of credit card data and in compliance with credit card security standards. Their mission is to partner with all departments to provide expert consulting and assessment to ensure that all University servers and technology services meet security best practices.
Technology Support Services
Technology Support Services, under the leadership of Abby Kinney, is responsible for providing client technology support to all students, faculty, staff and others affiliated with the University. This technology support includes the following services: IT Help Desk for reporting all technology related requests and issues; client hardware and software support for 5,000+ computing devices campus wide (including procurement, installation, software installations and updates and recycling); Audio/Video (AV) installation consulting and support for AV equipment in classrooms and meeting rooms; departmental cellular phone acquisition and support; training for Access.SMU, AdminImages, Adobe applications, Inside.SMU, Microsoft Office, SMU Financials, and other services provided by the Office of Information Technology; campus client software license management; and general computing support to all users affiliated with the University. In addition the team oversees IT communication efforts and departmental Project Management coordination.
System Infrastructure Services
The System Infrastructure Services team, under the leadership of Allen Hughes, is responsible for providing servers, storage and systems software services for the university. Systems software services include High Performance Computational Computing support for SMU research community, enterprise database support, web infrastructure, unified messaging services, SMU account & access management, SMU ID Card support, hosted department applications, virtualized hosted systems, file storage services, server data backup services, content management support services, and collaboration systems support services.
Telecommunications Services is responsible for maintaining the campus wired and wireless network (including upgrading and installing network equipment), maintaining inside/outside cable plant, telephone and voice mail operations, and providing SMU directory assistance. Telecommunications provides long distance, calling card, and audio conferencing services for faculty, staff and students and is responsible for the campus wide cellular and cable services contracts. Jesse also serves on the SMU Emergency Management Taskforce.
The IT Advisory Council (ITAC) will advise the Chief Information Officer of the University on standards, policies and practices related to the selection, deployment, management and assessment of information services used in support of campus-wide and school-based academic, research and administrative programs. Information Technology Policy plays a critical role in providing guidance for governance issues impacting the University’s distributed Technology Support model and will provide a framework for collaboration between and among all departments. The primary mission of Information Technology at Southern Methodist University is to enhance the research, teaching, and learning experience at the University. SMU has a complex decentralized structure and the technology environment should create a balance between:
Innovation vs. Stability/Reliability
Standardization vs. Autonomy/Experimentation
Accessibility vs. Security/Privacy
Consensus vs. Efficiency in Decision Making
Centralized vs. Distributed Services
Proprietary vs. Open Source
Southern Methodist University’s Information Technology Guiding Principles articulate the University’s shared organizational values, underlie our strategic vision and mission, and serve as a foundation for our integrated decision-making framework. The initial terms of reference for the ITAC will include, but not be limited to, the following charter functions:
Charter Functions of ITAC:
- Provide guidance for campus-wide technology services:
- Review and recommend changes to the IT Strategic Plan and alignment to the University Strategic Plan
- Review services for alignment with the Strategic Plans
- Recommend Guidelines/Policies for the role of IT and how technology is used on campus
- Reviewing and supporting the maintenance of campus-wide and unit-specific IT policies and procedures.
- Assisting in the specification of a standard operating environments on campus.
- Instructional technology and academic computing needs focused on aligning University investments in this area to academic initiatives.
- Provide guidance for IT Services at SMU:
- Recommend and prioritize new strategic IT Initiatives
- Assist in the development and review of campus IT Policies
- Establish appropriate focus groups to evaluate IT Services
- Review and Critique Service Level Agreements (SLA) for critical IT Services
- Gather reports from standing IT Collaborative groups as needed
- Provide status reporting on the IT Advisory Council activities
- Define process for reporting Advisory Council results and initiatives to senior management / campus community
- Provide guidance for effective and appropriate management of IT risks
- Review IT Service Catalog
- Create Focus Groups to gather input on new service initiatives as needed
- Create Focus Groups to review existing service offerings for improvement as needed
The ITAC is chaired by two members of the council and appointed by the Provost, CFO and CIO and consist of 22 representatives. Each Co-Chair is appointed for a staggered three year term.
OIT Personnel are located in several buildings across campus including Blanton, Fondren Library West, and Expressway Towers.
Main Mailing Address:
The Office of Information Technology
Southern Methodist University
PO Box 750262
Dallas, TX 75275
6185 Airline Road, Suite 400
Dallas, TX 75205
Fondren Library West Location
6404 Robert S. Hyer Lane, Suite 100
Dallas, Texas 75205
Fondren Library East Location
6414 Robert S. Hyer Lane
Dallas, Texas 75205
Expressway Towers Location
6116 North Central Expressway, Suite 180
Dallas, TX 75206
- Joe Gargiulo: CIO
- Karie Conklin: Assistant to the CIO
- Abby Kinney: Director of Technology Support Services
- Allen Hughes: Director of System Infrastructure Services
- George Finney: Director of Digital Interests/ Information Security Officer
- Ron Lujan: Director of Application Development and Support Services