Where do I make a request for tuition benefits?
On Access.SMU under Self-Service – Benefits. Instructions are available.
What is the due date for tuition benefits requests?
Deadlines vary for each academic term.
I do not have a link in Access for Tuition Benefits.
The tuition benefits request form will appear on Access.SMU for faculty and staff that are full-time and benefit eligible (with the exception of Post-Doctoral staff). If the link does not appear, and you are full-time faculty or staff, please email firstname.lastname@example.org. Include in the email: Employee’s name and SMU ID# and information about your error (e.g., "No link for tuition benefits").
I entered the correct SMU ID number for my dependent, but I get an error message that the ID number is wrong.
This may occur if the ID number is entered incorrectly OR if there is no relationship record for the student. If this occurs, please email email@example.com. Include in the email: Employee’s name and SMU ID#, Dependent’s name and SMU ID#, and information about your error (e.g., "Request for dependent tuition benefits does not work").
I have not previously requested tuition benefits on Access.SMU, but I keep getting an error message that you already have record of a request.
This may occur if you have clicked on the link for the tuition benefits request form in the past, but did not submit a request. A record may have been inadvertently created causing the form to block another request for the same person. Once a request is submitted, no changes can be made for the same person.
Please email firstname.lastname@example.org. Include in the email: Employee’s name and SMU ID# and information about your error (e.g., "No link for tuition benefits").
I am making a tuition benefits request for more than one dependent. How do I submit more than one request?
Once you hit submit and review the summary, you will have the opportunity to return to the “who will be the student” page (self, dependent, spouse) and make a new selection; repeat the steps for self or the next dependent or spouse.
When I hit submit I get an error message. What is the issue?
Read the error message for details about the issue. Click OK on the error message. This will return you to the request form. Then check the following on your form: Make sure every box is completed. Nothing should be blank, including terms, hours, and locations. If you are not taking any hours on a particular term select no hours and no location.
Is it possible to make changes to my request online after it has been submitted?
No, just send an email to email@example.com to request a change. Include in your email:
Student’s name and SMU ID#
Employee’s name and SMU ID# (if request is for dependent or spouse)
Information about your change (e.g., changing summer term hours to 4, or changing request to Study Abroad, etc.)
What happens after I submit my request?
You will receive a confirmation email and summary of your tuition benefits requests to keep for your records.
What is the process?
The Department of Human Resources will determine eligibility and award the tuition amount. Eligible requests are submitted to Student Financial Aid every Tuesday. Financial Aid will further review the award and post to the student’s account. This process may take up to 12 business days.
Where can I learn more about the tuition benefit program and policies?
You and find the information on the Tuition Benefits website.
Can I receive other scholarships from SMU as well as tuition benefits?
Yes, the student may receive tuition benefits and SMU-funded scholarships and grants, but no more than the total cost of SMU tuition and fees, per SMU policy.
How do I view my student account?
Account Summary for Student accounts can be viewed in Access.SMU
by navigating to:
Self Service>Campus Finance>Account Summary
Your Overall Account Balance is a combination of your Student and Miscellaneous accounts for all terms. If you have been here for more than one term and would like to view all of your transactions, please select the appropriate term.
If I am an employee, will my child automatically be admitted to the University?
No, an application for admission must be filed to the appropriate undergraduate office, and the eligibility requirements must be met for the University and the College to which he or she applies. Employees receiving tuition benefits must conduct all student transactions (registrations, add/drop, payments) with those offices.
If I am retired, can I still use the tuition benefit for myself, spouse, son, or daughter?
Yes, if you meet the 10:55 rule. You must be employed as a full-time employee for at least 10 years, and be hired by age 55 to be eligible for the benefit.
If I request Tuition Benefits for a dependent then go on a three-month, unpaid leave of absence, will Tuition Benefits still be available?
No, the dependent will not receive Tuition Benefits while you are on an unpaid leave because you are not considered to be employed at that time. You must be working full-time. Unpaid leave does not qualify.
Can a dependent drop out and start back again in a year or two?
Yes, but the count of 5 academic years starts when the dependent first matriculates. For example, if a dependent using Tuition Benefits went to school for one year, dropped out for two years, and came back, the dependent would have two years of Tuition Benefits remaining.
Can my dependent use the benefit at age 24?
No, the dependent must be taking classes before age 24 to remain eligible. Also, note that the benefit will discontinue after the dependent turns 25 years of age.
Do Tuition Benefits cover enrollment in Continuing Ed, Special Studies, or TAG courses?
No, the benefit is limited to only credit-bearing programs of study.
Can my dependent child use the tuition benefit for the SMU Abroad Programs? Yes, for any of the courses that are credit bearing. The benefit will only cover tuition.
I didn’t use Tuition Benefits for my child for an undergraduate degree; can I use it for him to get a graduate degree?
No, for dependents, the benefit applies only to an undergraduate degree.
Are there any other colleges/institutions other than SMU where I may use this benefit?
No, the benefit is limited to only SMU programs of study.
Am I responsible for any fees while using the tuition benefit?
Dependents and Spouses are responsible for all fees (e.g., General Student, Laboratory, and Room & Board Fees). The General Student Fee is only waived for the employee enrolled in a program of study.
When should I make payments for any charges relating to enrollment?
It is always best to follow the Bursar’s payment due dates to avoid any late fees or holds. Tuition Benefits requests are usually due 30 days before the Bursar’s payment deadline.
What if I receive an invoice that does not reflect Tuition Benefits or reflects an incorrect amount?
If you know you have completed a Request for Tuition Benefits, contact a Student Account Specialist for assistance. Sometimes the benefit takes more than 12 days to appear on the account.
What payment options are available?
SMU offers many options to make payments. Visit the Bursar’s Office website for more information.
Is other aid available to meet the cost of education?
Enrollment Services Financial Aid encourages the student to file the Free Application for Federal Student Aid (FAFSA) each year to determine if other need based Federal, State or SMU aid may be available, along with Tuition Benefits. The combination of family contributions, tuition benefits, scholarships, grants, loans, and work programs must meet regulatory guidelines.